TERMS & CONDITIONS

ALL TERMS & CONDITIONS CONTAINED HEREIN APPLY TO YOUR FREE TRIAL OR PURCHASE OF ANY SERVICES.

TERMS & CONDITIONS

  • THIS DOCUMENT, WHICH FORMS A LEGALLY BINDING AGREEMENT WITH DOCTOR URSO’S FITNESS & WELLBEING LIMITED, A COMPANY REGISTERED IN HONG KONG, OFFICIALLY STARTS UPON THE PURCHASE OF ANY URSUS SERVICES. PLEASE MAKE SURE THAT YOU UNDERSTAND AND READ IT CAREFULLY.
     

COMMUNICATION

  • URSUS COMMUNICATES VIA EMAIL AND DECLINES ALL RESPONSIBILITY IF FOR WHATEVER REASON EMAILS DO NOT ARRIVE TO ITS MEMBERS.
     

PROVISION OF SERVICES

  • URSUS AGREES TO PROVIDE ACCESS TO ITS FACILITIES AND ENSURE THAT THEY ARE SAFE, HYGIENIC AND SECURE.
     

  • THE FACILITIES OFFERED BY URSUS ARE USED FOR TRAINING PURPOSES ONLY.
     

LOCKERS

  • IN THE INTEREST OF SAFETY AND SECURITY, LOCKERS ARE PROVIDED FOR THE USE OF URSUS MEMBERS.
     

  • NO PADLOCKS WILL BE PROVIDED.
     

  • LOCKERS ARE NOT TO BE USED OVERNIGHT. EACH MEMBER NEEDS TO EMPTY HIS/HER LOCKER WHEN LEAVING THE PREMISES. MEMBERS WHO DO NOT DO SO ARE LIABLE TO HAVE THE CONTENTS OF THEIR LOCKERS REMOVED. REMOVAL OF SUCH ITEMS IS STRICTLY AT THE MEMBERS’ OWN RISK.
     

  • URSUS DOES NOT TAKE RESPONSIBILITY FOR LOSS AND THEFT OF ANY PERSONAL BELONGINGS.

1. GROUP CLASSES
 

  • THE MINIMUM AGE REQUIREMENT FOR ALL URSUS GROUP CLASSES IS 16 YEARS OLD.

 

MEMBERSHIP

 

  • ALL GROUP CLASS MEMBERSHIP PACKAGES ENTITLE THE USAGE OF URSUS GYM FACILITIES, AND THE EQUIPMENT & SERVICES (INCLUDING GROUP CLASSES & OPENGYM SESSIONS) AVAILABLE THEREIN.
     

  • ACCESS TO GROUP CLASSES IS SUBJECT TO AVAILABILITY ON A “FIRST COME, FIRST SERVE BASIS”.
     

  • THE MEMBERSHIP PACKAGES ARE NON-TRANSFERABLE & NON-REFUNDABLE, AND CANNOT BE LENT OR ASSIGNED TO ANOTHER PERSON.
     

  • MEMBERSHIP MAY BE RENEWED ON PAYMENT OF THE PREVAILING FEE DEPENDING ON THE TYPE OF MEMBERSHIP PACKAGE.
     

  • MEMBERSHIP EXTENSION / FREEZE REQUESTS CAN BE GRANTED FOR MEDICAL REASONS ONLY. (PROOF OF A VALID MEDICAL CERTIFICATE IS REQUIRED FOR ANY REQUESTED EXTENSIONS / FREEZES.)
     

  • URSUS RESERVES EVERY RIGHT TO REFUSE ANY MEMBERSHIP EXTENSIONS / FREEZES IF A VALID MEDICAL REASON CANNOT BE PROVIDED.
     

CLASS RESERVATIONS

 

  • BOOKINGS CAN BE MADE BY PHONE, EMAIL OR ONLINE THROUGH THE MINDBODY SYSTEM.

 

  • URSUS RESERVES THE RIGHT TO CHANGE CLASS SIZES AND IMPLEMENT WAITLISTS IF DEEMED NECESSARY.

 

  • CLASSES CANNOT BE BOOKED MORE THAN 2 DAYS IN ADVANCE.

 

  • CLASSES MUST BE CANCELLED AT LEAST 24 HOURS IN ADVANCE TO AVOID BEING CHARGED.·       

 

 

2. PERSONAL TRAINING
 

SERVICE AGREEMENT

 

  • ALL URSUS PERSONAL TRAINERS WILL USE THEIR SKILLS AND KNOWLEDGE TO DESIGN A SAFE TRAINING PROGRAMME THAT WILL CONSIDER THEIR CLIENTS’ PERSONAL GOALS AND FITNESS LEVELS.

 

  • COACHING, SUPERVISION ADVICE AND SUPPORT THAT CLIENTS MAY NEED TO HELP ACHIEVE THEIR GOALS WILL ALL BE PROVIDED. PROGRESS WILL BE REGULARLY MONITORED AND THE PROGRAMME REVISED AND ADJUSTED ACCORDINGLY.

 

  • DOCTOR URSO’S FITNESS & WELLBEING LIMITED WILL PROVIDE ALL NECESSARY EQUIPMENT FOR ALL PERSONAL TRAINING SESSIONS.

 

  • ALL CLIENT INFORMATION WILL BE KEPT STRICTLY PRIVATE AND CONFIDENTIAL.·       

PURCHASING SESSIONS & BOOKINGS

  • SESSION PURCHASES CAN BE MADE IN PERSON AT THE FRONT DESK OR ONLINE VIA PAYPAL/BANK TRANSFER.

 

  • ALL PERSONAL TRAINING SESSIONS WILL BE SCHEDULED DIRECTLY BETWEEN THE PERSONAL TRAINER AND THE CLIENT.· 

 

PAYMENTS

  • PAYMENTS FOR ALL URSUS PERSONAL TRAINING SESSIONS MUST BE MADE IN FULL, EITHER IN PERSON AT THE FRONT DESK OR ONLINE, PRIOR TO ANY SESSIONS BEING UNDERTAKEN.

 

  • REGARDLESS OF WHETHER YOUR PURCHASE WAS MADE IN PERSON OR ONLINE, YOU WILL RETAIN A SOFT COPY OF THE RECEIPT FOR ANY RELEVANT PAYMENT YOU MAKE.

SESSION CANCELLATIONS

 

  • ALL URSUS PERSONAL TRAINING RESERVATIONS HAVE A 24-HOUR CANCELLATION POLICY.
     

  • ANY REARRANGED CANCELLED SESSIONS WILL TAKE PLACE AT A TIME MUTUALLY AGREED BY YOU AND THE PERSONAL TRAINER.

LATENESS

  • CLIENTS ARRIVING LATE WILL RECEIVE THE REMAINING SESSION TIME, UNLESS OTHER ARRANGEMENTS HAVE BEEN PREVIOUSLY AGREED AND MADE WITH HIS/HER PERSONAL TRAINER.
     

EXPIRY

  • ALL URSUS PERSONAL TRAINING PACKAGES HAS NO EXPIRY.

 

PERSONAL TRAINER

  •  IF YOUR PERSONAL TRAINER IS ON HOLIDAY OR OTHERWISE ABSENT, YOU WILL BE AUTOMATICALLY ALLOCATED A TEMPORARY REPLACEMENT PERSONAL TRAINER FOR THE DURATION OF HIS/HER ABSENCE.

 

  • PLEASE BE AWARE THAT YOUR PERSONAL TRAINER IS NOT A HEALTH CARE PROFESSIONAL AND CANNOT DIAGNOSE ANY MEDICAL CONDITIONS OR TREATMENT FOR ANY FORM OF INJURY OR DISEASE. SHOULD ANY MEDICAL CONDITIONS ARISE, YOU ARE ADVISED TO CONSULT A DOCTOR.

 

REFUNDS

  • IF YOUR PERSONAL TRAINER NO LONGER WORKS FOR DOCTOR URSO’S FITNESS & WELLBEING LIMITED, NO REFUNDS WILL BE ISSUED AND YOU WILL BE ASSIGNED ANOTHER PERSONAL TRAINER BY THE COMPANY.

 

  • NO PERSONAL TRAINING REFUNDS WILL BE ISSUED FOR ANY OTHER REASON, INCLUDING BUT NOT LIMITED TO RELOCATION, ILLNESS AND UNUSED SESSIONS. ALL MONIES PAID ARE NON-REFUNDABLE.

3. WEBSITE ACCESS

  • BY ACCESS THIS SITE, YOU AGREE TO BE LEGALLY BOUND BY THE TERMS & CONDITIONS BELOW. IF YOU DO NOT AGREE TO DO SO, YOU SHOULD NOT ACCESS AND/OR USE OUR WEBSITE OR COMMUNICATE IN ANY WAY WITH THE SERVER HOSTING THIS WEBSITE, NAMELY BUT NOT LIMITED TO HTTP://WWW.URSUSFITNESS.COM/.
     

  • HENCEFORTH, IN THIS LEGAL AGREEMENT, YOU, THE WEBSITE USER, OR ASSOCIATED PARTIES, WILL BE KNOWN AS EITHER “YOU” OR “THE CLIENT”. WE, DOCTOR URSO’S FITNESS & WELLBEING LIMITED, WILL BE KNOWN AS “WE”, “US” OR “URSUS”. OUR GENERAL OR INDIVIDUAL ASSETS WILL BE ADDRESSED BY THE PREFIX “OUR”.

 

  • YOU AGREE THAT WE RESERVE THE RIGHT TO CHANGE THESE OR ANY TERMS & CONDITIONS, CONTENT AND/OR DECLARATIONS WITHOUT PRIOR NOTIFICATION.

 

  • YOU ALSO AGREE THAT CHANGES MADE CHANGES MADE COME INTO IMMEDIATE EFFECT UPON BEING PRESENTED HERE.
     

LAWFUL USE

 

  • YOU MAY NOT BROADCAST, COPY, DOWNLOAD, FRAME, REPRODUCE, REPUBLISH, POST, TRANSMIT OR OTHERWISE USE CONTENT APPEARING ON OUR WEBSITE OR ANY OTHER MEDIA, IN ANY WAY EXCEPT FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE. ANY OTHER USE OF SUCH CONTENT REQUIRES PERMISSION FROM DOCTOR URSO’S FITNESS & WELLBEING LIMITED.

 

  • YOU AGREE ONLY TO USE OUR WEBSITE AND ASSOCIATED SERVICES FOR COMPLETELY LAWFUL PURPOSES IN A WAY THAT DOES NOT INFRINGE THE RIGHTS OF, RESTRICT OR INHIBIT THE USE AND ENJOYMENT OF THIS SITE BY ANY THIRD PARTY. PROHIBITED BEHAVIOUR INCLUDES BUT IS NOT LIMITED TO DEFAMATION, DAMAGING THE SECURITY OF OUR WEBSITE, HARASSING OR CAUSING DISTRESS OR INCONVENIENCE TO ANY PERSON, DAMAGING CONTENT ON OUR WEBSITE, TRANSMITTING OBSCENE OR OFFENSIVE CONTENT OR ANYTHING OR ANYTHING WHICH MAY AFFECT THE EFFECTIVE OPERATION OF OUR WEBSITE.

 

  • WE REAFFIRM HACKING, DAMAGING OR OTHERWISE COMPROMISING THE SECURITY OF THIS WEBSITE IS HIGHLY UNLAWFUL UNDER HONG KONG LAW, AND HENCE WILL BE TREATED AS CRIMINAL DAMAGE.

 

COURT OF JURISDICTION & APPLICABLE LAW

 

  • THESE TERMS & CONDITIONS, AND ALL MATTERS ARISING OUT OF OR RELATING TO THE ACCESS OF THE URSUS PREMISES AND ITS TRAINING DEVICES SHALL BE GOVERNED BY AND INTERPRETED WITH THE SUBSTANTIVE LAWS OF HONG KONG, WITHOUT REGARDS TO PRINCIPLE OF CONFLICTS OF LAW THEREOF.