FREQUENTLY ASKED QUESTIONS

Have a Look at Our FAQs and Find Out the Answers to Those Questions That Might Be On Your Mind.

GROUP CLASSES

MY MEMBERSHIP PACKAGE STILL HAS A FEW SESSIONS/DAYS LEFT BUT I WILL BE GOING ON HOLIDAY SOON.

ARE YOU ABLE TO FREEZE MY MEMBERSHIP?

I HAVE NEVER BEEN TO URSUS BEFORE AND WOULD LIKE TO BRING SOME FRIENDS ALONG FOR ONE OF YOUR GROUP CLASSES.

DO YOU OFFER ANY FREE TRIALS?

UNFORTUNATELY NO, ALL OUR MEMBERSHIP PACKAGES ARE SET TO A FIXED DURATION. WE WILL ONLY BE ABLE TO MAKE AN EXCEPTION IF YOU ARE AFFECTED BY THESE UNFORESEEN CIRCUSTANCES:

  • IF YOU ARE ILL

  • IF YOU ARE UNABLE TO TRAIN DUE TO INJURY

  • IF YOU ARE PREGNANT

YES! YOU'RE MORE THAN WELCOME TO BRING A FRIEND ALONG FOR A FREE TRIAL. WE ALLOW UP TO 2 PEOPLE DOING FREE TRIALS FOR EACH OF OUR CLASSES.

SIGNING UP FOR THE FREE TRIALS IS EASY. ONCE YOU'VE FILLED YOUR INFORMATION ON OUR WEBSITE'S POP-UP, YOU CAN EMAIL OR GIVE US A CALL AND LET US KNOW THE DATE & TIME OF THE SPECIFIC CLASS THAT YOU AND YOUR FRIEND WILL BE ATTENDING.

I'M DECIDING BETWEEN JOINING YOUR BOXING OR MUAY THAI BUT I DO NOT HAVE ANY BOXING EQUIPMENT TO TAKE WITH ME.

WOULD I STILL BE ABLE TO JOIN THE CLASSES?

I ENJOYED MY FREE TRIAL SO MUCH THAT I CAME IN THE NEXT DAY TO BUY MYSELF A MEMBERSHIP PACKAGE.

CAN I TRAIN ON MY OWN IF I DON'T FEEL LIKE DOING ANY OF YOUR CLASSES?

YES! URSUS WILL NEVER TURN ANYONE AWAY JUST BECAUSE THEY DO NOT HAVE THE RIGHT EQUIPMENT FOR THE CLASSES.

WE KNOW THAT NOT ALL OF YOU (ESPECIALLY THOSE WHO ARE COMPLETELY NEW TO BOXING OR MUAY THAI) WOULD HAVE BOXING GLOVES OR HANDWRAPS FROM THE GET-GO SO TO SOLVE THIS, WE WILL PROVIDE THEM FOR YOU TO USE DURING THE CLASSES.

DEFINITELY! WITH OUR MEMBERSHIP PACKAGES, YOU ARE ABLE TO SELF-TRAIN DURING OPENING HOURS.

 

IF YOU'RE COMING IN TO WORK OUT ON YOUR OWN WHILE CLASSES ARE RUNNING, YOU MAY WANT TO KEEP IN MIND THAT CERTAIN EQUIPMENT  AND AREAS OF THE GYM MAY BE RESERVED FOR OUR CLASSES..

PERSONAL TRAINING

I WOULD LIKE TO MIX MY WORKOUT ROUTINE UP WITH OTHER TRAINING OPTIONS USING MY PERSONAL TRAINING PACKAGE.

CAN I USE ONE OF MY SESSIONS WITH ANOTHER TRAINER?

I HAVEN'T BEEN USING MY PERSONAL TRAINING PACKAGE AS MUCH AS I'D LIKE AND I STILL HAVE QUITE A NUMBER OF SESSIONS LEFT!

DO YOUR PERSONAL TRAINING PACKAGES EXPIRE?

ABSOLUTELY! WE PRIDE OURSELVES IN HAVING EXPERTISE IN VARIOUS AREAS OF FITNESS SO THAT YOU CAN HAVE DIFFERENT TRAINING OPTIONS TO CHOOSE FROM.

 

AS A MATTER OF FACT, WE HIGHLY ENCOURAGE OUR MEMBERS TO BE WELL-ROUNDED AND FOR THAT PURPOSE, OUR PERSONAL TRAINING PACKAGES ARE NOT JUST ALLOCATED TO A SPECIFIC TRAINER BUT RATHER TO THE ENTIRE GYM.

WE'RE SORRY TO HEAR THAT YOU WERE UNABLE TO MAKE THE MOST OF YOUR PERSONAL TRAINING PACKAGE.

 

AT URSUS, WE UNDERSTAND THAT IT COULD TAKE A CONSIDERABLE AMOUNT OF TIME FOR YOU TO GET INTO A ROUTINE. PERSONAL TRAINING PACKAGES TEND TO TAKE WEEKS TO BE USED UP.

 

NOT TO WORRY, YOUR PERSONAL TRAINING PACKAGE WILL NOT EXPIRE.

I HAVE A PERSONAL TRAINING PACKAGE AND A FRIEND OF MINE WANTS TO TRAIN WITH ME.

CAN I BRING HIM/HER ALONG FOR ONE OF MY PERSONAL TRAINING SESSIONS?

I WOULD LIKE TO BE ABLE TO SELF-TRAIN ON DAYS WHEN I DO NOT HAVE A PERSONAL TRAINING SESSION SCHEDULED.

WOULD I BE ABLE TO WORK OUT ON MY OWN IF I HAVE A PERSONAL TRAINING PACKAGE?

YES DEFINITELY! WE WELCOME PRIVATE GROUP SESSIONS OF ANY SIZES.

OUR PERSONAL TRAINING PACKAGES WILL ONLY COVER 1 PERSON ATTENDING THE SESSIONS SO APART FROM HAVING TO DEDUCT A SESSION FROM YOUR PACKAGE AS USUAL, THERE WILL BE AN ADDITIONAL CLIENT FEE OF HK$200 PER HEAD FOR ANYONE WHO CHOOSES TO JOIN YOU.

AS YOU ALREADY HAVE A PERSONAL TRAINING PACKAGE WITH US, ALL YOU HAVE TO DO TO HAVE YOUR FRIEND TRAINING WITH YOU FOR A SESSION IS TO PAY HK$200 IN PERSON AT THE FRONT DESK. FOR THESE PAYMENTS, WE ACCEPT CASH ONLY. 

NO, YOU CAN ONLY ATTEND PERSONAL TRAINING SESSIONS USING OUR PT PACKAGES.

FOR OPENGYM SESSIONS, YOU WILL EITHER NEED TO BUY A DROP-IN AT HK$275 OR ONE OF OUR MEMBERSHIP PACKAGES.